To be eligible for a return, your item must be unused, in the same condition that you received it and within 7 days of purchase. It must also be in the original packaging.
Please send an email to Support@AHMemail.com to receive an RA (Return Authorization) and address to return your item to. Returning your item without a RA will result in the item being refused and returned to you or possibly lost in our warehouse. For orders less than $100 we charge a $10.00 restocking fee plus S/H on all orders returned. For orders more than $100 we charge a $35.00 restocking fee plus 5% on all orders returned. If an exchange is requested, we will work with you to find an acceptable exchange.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded/exchanged unless item has defects.
Exchanges (if applicable)
If your purchase has defects and need to exchange, send an email to Support@AHMemail.com and after confirmation, please send your item to the address given as well as including the return authorization number. If an exchange is requested, we will work with you to find an acceptable exchange.
If you place an order and receive an order number, all prices are locked in. Cancellations for orders less than $100 are subject to a cancellation fee of $10.00. Cancellations for orders more than $100 are subject to a cancellation fee of $35.00 plus 5%. To confirm you would like to cancel an order please send an email to Support@AHMemail.com with your full name and order number.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
To return your purchase, you must mail the address given to you upon contacting American Heritage Mint and Bullion.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We highly recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.